RETURNS

If you are unhappy with your purchase once it has arrived, please notify us within 30 days of receipt of the item, stating the reason why you wish to return the item. After this point, we cannot accept returns.

Our products are not indestructible, so please handle them with care, we cannot offer replacements or refunds for any damage caused by failure to follow application/care instructions, normal wear and tear, or misuse. For our decorative products, we recommend that an adult is always present to supervise application.

For non-defective products, we will ask that you return the product to us in its original packaging. Unfortunately, we are unable to refund the cost of returning non-defective products. Some items may also incur a restocking fee, which will be deducted from your refund. Please note that the original shipping cost will not be refunded for any non-defective products. Any authorized returns must be returned in full and in their original, resalable condition.

The exception to the above are personalised or bespoke products. Unfortunately, as these items are made to order, we are unable to refund or replace items unless they are faulty. Therefore, please be especially careful when writing online for personalised products, as you will not be entitled to a refund or replacement if errors arise from a typo you may have made online.

To initiate a return, please drop us a message.

We recommend that you obtain proof of postage when returning items to us, to protect yourself in the event that items are lost in transit. Once we have received your returned items, a refund will be issued in accordance with the above policy within 14 days of receipt of the items using the original payment method.

FAULTY OR NOT AS DESCRIPTED PRODUCTS

In the event of a return request due to a faulty item, a full refund or replacement will be offered. Please note that we will require proof of the fault (in the form of a digital photograph) to authorise. Once authorised, we may ask you to return the product to us in its original packaging (at our expense) so that we can investigate the issue and ensure it does not happen again.

In the event that an order is returned to us due to an incorrect delivery address or is not received after attempted delivery, a re-delivery fee will be required if you wish the order to be re-shipped. If items are not personalised and you would prefer a refund, we will be happy to do so but the delivery fee will not be refunded. Some items also incur a restocking fee.

LATE/LOST ORDERS

While it is extremely rare for orders to go missing, we fully understand that late delivery can be both frustrating and unpleasant. We use Ukr Post for all our deliveries and as such are bound by their policies and procedures. If an item does go missing, Ukr Post requires us to wait 15-20 business days for domestic orders before making a claim. If after this time your item still has not arrived, we will file a claim with the delivery service. If you believe your item is missing, please contact us.

(!)In the unlikely event that your parcel arrives damaged, please accept it and take a photo of the packaging. Send us this photo in a message and we will review your delivery and usually arrange for a replacement to be sent to you as soon as possible.